1) What this policy covers

This page explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, or opt in to receive SMS/text messages from  Malani Enterprise.

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2) Information we collect

Identifiers & contact data: name, email, phone number, company, shipping/billing address.-

Order & account data: items purchased, order history, invoices, support tickets.

Website & device data: pages viewed, IP address, cookies/analytics, browser and device info.

Communications: emails, chat, and SMS messages and related metadata (time sent, delivery status, replies like STOP/HELP).

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3) How we use information

We use personal information to:

• Process orders, fulfill deliveries, provide customer support, and manage your account.

• Send transactional messages (order confirmations, delivery updates, service notices).

• Send optional SMS alerts you request/consent to (see “SMS Program Terms” below).

• Improve our website, services, and fraud/security protections. We do not sell personal information.

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4) Sharing & service providers

We share data with trusted vendors who help us operate (e.g., payment processors, shipping carriers, CRM, email/SMS communications providers such as RingCentral), under contracts that limit their use of your data to providing services for us. We may also disclose information to comply with law, prevent fraud, or protect rights and safety.

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5) Data retention

We keep information only as long as needed for the purposes above and to meet legal, tax, or accounting obligations. SMS consent records and opt-out logs are retained to demonstrate compliance.

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6) Security

We use administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure; please contact us if you suspect unauthorized use of your account.

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7) Your choices & rights

Access/Update/Delete: Contact us to request access, correction, deletion, or a copy of your data.

Marketing preferences: You can opt out of marketing emails via the unsubscribe link; for SMS, reply STOP at any time (see below).

8) Changes to this policy

We may update this policy from time to time. We’ll post the new date above and, if changes are material, we’ll provide a more prominent notice.

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SMS Program Terms 

By providing your mobile number and opting in, you agree to receive non-marketing, transactional/service SMS from Malani Enterprise at the number you provide. Typical messages include order confirmations, delivery/fulfillment updates, account or support notifications.

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No marketing

• We do not use SMS for promotions or advertising.

• We do not sell, rent, or share your phone number with third-party marketers.

• Your number is used only to deliver the transactional/service texts you request or that relate to your existing business with us.

 

Opt-in methods

• Checking a consent box on our forms and submitting your number; or

• Requesting SMS support as part of an existing business relationship.
  Consent is not a condition of purchase.

 

Message frequency
Varies by activity (e.g., order events and support updates as needed).

Opt-out
Reply STOP to end messages (we’ll send a one-time confirmation). Reply HELP for help or contact info@malanienterprise.com / 901-381-4943.

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Fees & carrier disclosures
Message and data rates may apply. Delivery may vary by carrier. Carriers are not liable for delayed or undelivered messages.

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